As the Houston Dynamo enter their 12th season in Houston, BBVA Compass Stadium rolled out its red carpet of customer service plan on Tuesday afternoon just days ahead of Saturday’s Dynamo season opener.
Hosted by Juan Rodriguez, Executive Vice-President and General Manager of BBVA, Cyndi Levitt of Levy Restaurant, and chef Antanacio “Nacho” Zamora, the event highlighted the work put in since the end of the 2017 to better improve customer service, food, and the overall fan experience.
Rodriguez, on the job for nearly a year said the improvements are designed to allow the fan to get in and out as quickly as possible so that they can do what they came to do.
“Our efforts are to be reflective of our community and of our city,” began Rodriguez. “We have concentrated on improving the fan experience. We want our fans to know we hear them and are providing what they want. They want food that tastes great, service that is quick and not have to stand in long lines.”
With nearly a million dollars in renovations, the stadium experience will provide an opportunity for the fans to walk up to their specialty stand, get their food and/or drink and get back to watching the game. The renovations are focused on fans of all ages and ethnicities.
Diesel’s Corner is the newest family friendly innovation at BBVA catering to the youngest fans of the greatest game on grass. An interactive section for kids and their parents which will include hopscotch, chalkboards and face painting. There will also be food available as well as at prices that won’t break the bank.
A beer garden (biergarten) or El Parque complete with beer troughs, hammock seating and monitors to watch gives fans a place to mingle pre-game or in-game.
Craft beers according to Rodriguez are becoming a bigger and bigger part of the Houston community and as a result fans will have least eight different locally crafted beers to choose from on the concourse. Near the Methodist Gate will be La Copa, a frozen drink wall catering to the tastes of older fans who like their liquid libations with a little bit of brain freeze.
The food fare stands are designed with one signature item in mind. For example continues Rodriguez, “if you want pizza, head over to Pie (Section 107) or East End Oven (Section 125), grab your item and go to the register. No waiting in long lines.”
In addition to pizza, there is a Taqueria (Section 134) and Zamora Tacos (Section 115) which will offer the Grilled Skirt Steak Taco. Made with tender skirt steak dressed in a cilantro onion relish, homemade salsa and fresh lime, the street taco is wrapped in a warm corn tortilla and is sure to get the taste buds popping.
With 11 different players on the Dynamo representing Central and South America, the Hispanic trend continues with Nacho of the Game consisting of corn tortilla chips, homemade cheese sauce, Achiote rubbed pork al pastor, spicy chimichurri, pineapple salsa and fresh jalapenos.
At Diggity Dawgs Too (Section 116), fans can have the Columbian foot long dog or the ever popular two-foot-long size bathed in an irresistible sweet and creamy coleslaw, pineapple crema and topped with crumbles sea salt potato chips.
Want some BBQ, head on over the TX Q (Section 111) and Houston Q (Section 121) for either the Tex-Mex Smoked Brisket or the pulled pork torta with mango peach BBQ sauce, jalapeño coleslaw, and Oaxaca cheese.
More traditional stadium fare can be found at the Goal Post Grill (Section 128), the Pitch Pub (Section 140), and the H-Town Grill (Section 138) where fans can feast on the Texas Char-grilled Chicken Sandwich, Fish and Chips, or the all-new Dynamo Double Burger.
Alongside each fixed stand, fans will find a separate stand where they can purchase drinks without having to stand in the food line allowing them to get back to enjoying the game quicker. Along that same vein, fans will love The Market located near the northwest corner where they can go to grab beer, wine, and ice cream half-pints.
“Everything is about addressing quickness of service so that the fans can get what they want and get back to their seats to enjoy the game,” concluded Rodriguez.